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The laptop repair specialist.

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" We provide professional servicing, cleaning, repair and upgrade services for windows and linux laptops, notebooks and netbooks."

Fault diagnostic testing.

Replacement of any faulty hardware part.

Windows & Linux filesystem repair.

Slow laptop cleanup and speedup.

Data Recovery, Backup & Transfer.

Disk services including hard disk cloning, partitioning and erasure.

Leading specialist in laptop cleaning.

Only best quality manufacturer parts.

The Professionals Choice.

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" Some other IT support companies come to us with their repair work. "

Trading since 2006, We are a limited company located in stevenage providing laptop repair, laptop system servicing and general laptop maintenance services. We have a tailor made fully anti-static repair workshop inside our office in stevenage where we repair customers laptops. We have vast experience in taking apart and rebuilding laptops. We are a leading specialist in laptop cleaning. We can speed up slow laptops and get them working as new. We can do any possible laptop hardware upgrades for your machine. We offer a *24-7 365 appointment schedule including evenings, weekends and bank holidays, we provide friendly one to one customer service and offer web best prices on parts with a set fee for labour and a full guarantee.

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We fix all sorts of laptop hardware and software faults.

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" We diagnose any laptop hardware and software issues which may be stoping a machine from working correctly and then fix them. We fix every kind of laptop fault including dead laptops, non booting laptops, slow laptops, black screen, blue screen errors, broken cases, broken dc in sockets, broken screens and overheating laptops etc "

laptop battery not charging.

laptop is completely dead, no power, no lights and not making any sounds.

power but blank screen no bios.

Shows only logo splash screen.

power but blank screen and bleeping.

computer is bleeping after turning on and then switches itself off.

flashing white cursor in corner and wont boot.

frozen white cursor in corner and wont boot.

an error occured while trying to read the boot configuration data.

mbr error.

black screen with just mouse cursor.

blue screen then reboot.

crashing.

laptop crashes with blue screen when you press the wifi button to turn wifi on.

freezing / locking up.

slow.

overheating.

clicking sounds coming from computer.

pop-ups.

hijacked desktop.

Ransomware demand.

cant remove virus.

run out of space on hard disk - c: drive low on space.

1720-SMART Hard Drive detects imminent failure - Failing Drive: SATA 0.

keyboard not working.

mouse not working.

usb not working or usb port broken.

wifi network not working.

ethernet port broken.

no internet connection.

laptop fan not working.

laptop fan stuck.

broken laptop screen.

dim laptop screen.

lines on laptop screen.

White laptop Screen.

Flickering laptop screen.

Tatty, scratched, old, paint chipped, broken laptop case.

laptop top palmrest broken.

bottom of laptop case broken.

laptop screen bezel cracked, broken or missing.

laptop hinges broken.

laptop trackpad not working, mousepad not working, mouse not working.

non working laptop keyboard.

some keys on laptop keyboard are not working or stuck.

missing keys on laptop keyboard.

cant see new hard disk.

non working cd drive.

non working dvd drive.

non working blu-ray drive.

time and date wont stay set and change on every restart.

command.com not found.

invalid system disk or disk error.

Windows MSVCR71.dll is missing or unavailable.

Windows NTLDR is missing error.

Windows Unmountable Boot Sector errors.





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We repair all makes of laptops.

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" Our laptop repair service is not brand specific, we can repair any manufacturers machines including: HP, Compaq, Packard Bell, Dell, Samsung, Toshiba, Fujitsu, Acer, Asus, Sony Vaio, IBM, Lenovo, Advent, Gateway, E-machines, Medion."

HP, Compaq, Packard Bell, Dell, Samsung, Toshiba, Fujitsu, Acer, Asus, Sony Vaio, IBM, Lenovo, Advent, Gateway, E-machines, Medion laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire hp laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire compaq laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire packard bell laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire dell laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire samsung laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire toshiba laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire fujitsu laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire acer laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire asus laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire sony laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire ibm laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire lenovo laptop repair stevenage hitchin letchworth baldock welwyn hertford hatfield hertfordshire

Laptop Hardware Repair and Upgrade.

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" We do all things with Laptop hardware from the repair of faulty machines to non repair maintenance and upgrade tasks. "

Fault diagnosis and repair.

Replacement of any failed or faulty parts including: screen, keyboard, keys, mouse, bottom case, palmrest, lid, screen bezel, hinges, dc-in power socket, usb ports, motherboard, fan, memory, hard disk, wireless, cd, dvd, blu-ray, cables.

Intel & AMD.

Top end manufacturer parts like seagate and corsair.





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Windows & Linux laptop filesystem repair.

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" Critical repair and maintenance of damaged and corrupt laptop operating systems in 32 or 64 bit. We make sure customers computers are 100% safe for online banking. "

32 or 64 bit.

Any version of the Microsoft Windows operating system including but not lmited to: Windows 98, Windows 2000, Windows me, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10.

Linux - ubuntu, debian etc.

NTFS, FAT, FAT32, ext2, ext3, ext4, LVM filesystems.

Damaged or corrupt filesystem repair.

Spyware and malware damage repair.

Spyware and Malware removal including but not limited to: Virus, Worm, Trojan Horse, Bot, Keyloggers, Pop up's, Hijacked desktop and Ransomware.

Bloatware removal.

Fixes for software problems.

Computer recovery and reinstallation.

Corrupt BIOS reflash.

BIOS update.

Driver installation - we can locate hard to find drivers for specific manufacturers chipsets.





Specialists in Laptop cleaning.

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" We are a leading specialist in Laptop Hardware Cleaning, including Laptop vent cleaning, Laptop heatsink cleaning and Laptop fan cleaning. "

Fan and vent cleaning.

Heatsink reseating.

Thermal paste renewal.





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laptop data recovery and transfer stevenage herts

We can recover and transfer your data, documents, folders, photos, internet favorites and music.

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" If your desktop isnt accessible but the hard disk hasn't completely failed we maybe able to backup and transfer all your documents off and then back onto your fixed computer or an external drive. "

Data backup, recovery and transfer.

Files and Folders

Documents - txt, docx, xls, pdf etc

Photos - jpg, png, bmp etc

Music

Full Over The Phone Quote.

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" We provide a full over the phone quote for all laptop repairs. "

We provide a full over the phone quote for 99% of laptop repairs and maintenance.

We charge one set price for labour and parts and no extra VAT.

You simply need to tell us the model of your laptop and then we will lookup availability of any parts needed and in 99% of cases we can give you a price over the phone.

Obviously we are relying on your description being accurate. If we can't gather what is wrong from your description or it is a fault that may have multiple solutions you will need to bring the machine in for us to properly diagnose.

Diagnosis is included free as part of the final repair cost in your bill however if after we have spent time diagnosing your machine you decide that you do not want your computer repairing then there is a charge of just £40.00 + any parts if applicable - regardless of how many hours we spend diagnosing your machine.

99% of repairs are either a set fee or just 1 hours labour with diagnosis included in that FOC.

We often do a lot more than an actual hours work but only charge for 1 hour rather than the full total hourly amount and sometimes customers offer to pay more than what we ask for because they know we have spent a lot longer on the job than what they have been billed for.

By the nature of the beast diagnosis is normally anything upto 100% of the actual repair anyway, so were actually fixing at the same time as diagnosising, ie diagnosis results in repair as part of the same action, you can consider that in most cases diagnosis and repair are the same procedure and not separate which can be time comsuming unless a repair is obvious.

During this time we may need to order parts to carry out our work.

We will offer a quote confirming any costs for your approval and consult you before we order any part/s to commence repair of your machine/s.

You will need to pay for parts needed to fix your computer or supply them yourself.

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Need your laptop fixing? We provide 7 days a week 24/7 - 365 service inc evenings, weekends and bank holidays.*
Call customer service on 01438300132 for your over the phone quote or to book your laptop in for repair.

Full 1 year manufacturer warranty on all parts.

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" All parts come with the full supplier warranty against failure. "

You get a full 1 year manufacturer warranty on any parts we use with some having upto 3 years or a limited lifetime warranty.

Custom built computer workshop with specialist anti-static computer tools.

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" We have a fully anti-static professional computer repair environment. "

Custom built anti-static workshop.

Specialist manufacturer testing software.

Specialist software based repair tools.

Specialist anti-static computer tools.

Full surge protection.





*Open evenings, weekends and bank holidays.

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We aim to provide a 24 hour 7 days a week service, depending on our schedule we are available to see customers at any time at their leisure before or after work, evenings and weekends.

Simple appointment process.

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" Customers need to book an appointment with us by telephone on 01438300132 "

We operate a strict appointment process at a set time.

Customers need to book an appointment with us by telephone on 01438300132.

We are available 24/7 - 365 (subject to availabilty) and you can set a time with us that is suitable for yourself including evenings, weekends, bank holidays, 2am in the morning etc.

We maybe able to see you immediately or you can book a *later date, most customers phone up and are seen straight away as soon as they arrive on average around 15mins after calling as they are mostly local.

Once you drop your laptop into us we will order any parts which generally arrive within 2 business days.

Your computer is left as your deposit and you will not have any bill to pay until all work is completed, otherwise if you wish to carry on using the computer and come back with the machine when the part has arrived you are required to pay the full cost of any ordered parts and the labour fee before we order any parts.

Once all work has been completed we will notify you that that your machine is ready to collect.

*If you fail to turn up to an appointment that has been pre booked for a later date, ie next day onwards - you will be charged a missed appointment fee of £30.00 unless you cancel in advance or re-arrange another appointment date for the same work.

First class customer service.

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" We see customers in and out of the door and unload/load their vehicles. "

Friendly, no nonsense and direct communication.

Free Parking.

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"There are lots of easy parking spots outside and close to our office"

There is free parking available in our courtyard but can be busy weekdays as there are several other businesses, also nearby parking is available on the high street in front of Digital Depot or Ask restuarant (recommended option) which is 10 seconds up the high street from us, there is also limited parking outside the old town bar which is next to us and also just across the road outside Tesco express. There is also parking up and down the high street, there are also three ticketed car parks including behind Waitrose or you could park in a nearby residential road.

DRIVING FROM SOUTH DIRECTION - coming from welwyn, knebworth etc you drive all the way along the high street past waitrose on the left then tesco express, till you get to the mini roundabout with the old town dentist to your front right side then turn right along walkern road, our entrance is about 30 yards from the high street on your left, you can park along walkern road, you can park in our courtyard or you can park just up the road a little more near to pump gym. The best place to park is on the high street just along from our building, to do so instead of turning right keep going straight on over the mini roundabout where there is a one way system going left and you follow it left then straight right towards hitchin, following the road back round to the end of the high street, come back down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

DRIVING FROM NORTH DIRECTION - coming from hitchin, baldock etc come down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

Collect And Return.

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" We can pickup and deliver back to you at 50p per mile "

We can collect and return machines locally or from further afield (subject to availability).

We charge a travel fee of 50p per mile for car journeys, charged in both directions as a journey is.

If upon arriving to collect your machine and you have changed your mind etc without cancelling before we leave you will be charged a fee of £40.00 plus travel.

This maybe a much slower process than if you bring your machine to us directly due to commitments with existing customers so we prefer for you to bring your machine straight to our office and collect yourself.

Billing & Payment.

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" Instant transfer via online banking or Cash "

Once all work is completed we will issue an invoice for payment which is your bill.

We can email a printable invoice to you.

Your computer is left as your deposit otherwise you are required to pay the full cost of any ordered parts and the labour fee in advance.

We accept payment by BACS direct transfer or account to account transfer via your banks internet banking service.(Preferred)

We accept payment by direct transfer via walk-in to your branch.

We accept payment in cash. There is an additional surcharge of £2.50 per £100.00 if you pay by cash.

We do not accept credit cards.

We do not accept debit cards.

We do not accept cheques.

We do not accept cash paid in over the counter in branch unless pre arranged and there is a surcharge of £2.50 per £100.00.

All invoices are due for immediate payment as in any normal shop, we do not provide any credit options.

If you are paying by online transfer and you are collecting the machine which you use for online banking from us, we are happy for you to pay when you get home, however we may ask you to provide proof of id and proof of address.

If you are paying by direct transfer, we are happy for you to pay after you have left us, however we may ask you to provide proof of id and proof of address.

We are legally entitled to retain your property until you have paid.

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Need your laptop fixing? We provide 7 days a week 24/7 - 365 service inc evenings, weekends and bank holidays.*
Call customer service on 01438300132 for your over the phone quote or to book your laptop in for repair.

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Our phoneline is open 24/7 - 365
Call customer service on 01438300132

Copyright © Flying Moth Ltd 2017 All Rights Reserved. Flying Moth Ltd. is registered in England. Registered no: 5713032. *subject to availability