Over The Phone Quote.

We provide a full over the phone quote for 99% of iMac repairs and maintenance.

We charge one pre set price for labour and parts and no extra VAT.

You simply need to tell us the model of your iMac and then we will lookup availability of any parts needed and in 99% of cases we can give you a price over the phone.

Obviously we are relying on your description being accurate. If we can't gather what is wrong from your description or it is a fault that may have multiple solutions you will need to bring the machine in for us to properly diagnose.

Diagnosis is included free as part of the final repair cost in your bill however if after we have spent time diagnosing your machine you decide that you do not want your computer repairing then there is a charge of just 1 hours labour + any parts if applicable - regardless of how many hours we spend diagnosing your machine.

99% of repairs are just 1 hour or 2 hours labour with diagnosis included in that FOC.

We often do a lot more than an actual hours work but only charge for 1 hour rather than the full total hourly amount and sometimes customers offer to pay more than what we ask for because they know we have spent a lot longer on the job than what they have been billed for.

By the nature of the beast diagnosis is normally anything upto 100% of the actual repair anyway, so were actually fixing at the same time as diagnosising, ie diagnosis results in repair as part of the same action, you can consider that in most cases diagnosis and repair are the same procedure and not separate which can be time comsuming unless a repair is obvious.

We will offer a quote confirming any costs for your approval and consult you before we order any part/s to commence repair of your machine/s.

You will need to pay for parts needed to fix your computer or supply them yourself.

Simple appointment process.

We operate a strict appointment process at a set time.

Customers need to book an appointment with us by telephone on 01438300132.

We are available 24/7 - 365 (subject to availabilty) and you can set a time with us that is suitable for yourself including evenings, weekends, bank holidays, 2am in the morning etc.

We maybe able to see you immediately or you can book a *later date, most customers phone up and are seen straight away as soon as they arrive on average around 15mins after calling as they are mostly local.

Once you drop your iMac into us we will order any parts.

Your computer is left as your deposit and you will not have any bill to pay until all work is completed, otherwise if you wish to carry on using the computer and come back with the machine when the part has arrived you are required to pay the full cost of any ordered parts and the labour fee before we order any parts.

*If you fail to turn up to an appointment that has been pre booked for a later date, ie next day onwards - you will be charged a missed appointment fee of £30.00 unless you cancel in advance or re-arrange another appointment date for the same work.

Directions.

There is free parking available in our courtyard but can be busy weekdays as there are several other businesses, also nearby parking is available on the high street in front of Digital Depot or Ask restuarant (recommended option) which is 10 seconds up the high street from us, there is also limited parking outside the old town bar which is next to us and also just across the road outside Tesco express. There is also parking up and down the high street, there are also three ticketed car parks including behind Waitrose or you could park in a nearby residential road.

DRIVING FROM SOUTH DIRECTION - coming from welwyn, knebworth etc you drive all the way along the high street past waitrose on the left then tesco express, till you get to the mini roundabout with the old town dentist to your front right side then turn right along walkern road, our entrance is about 30 yards from the high street on your left, you can park along walkern road, you can park in our courtyard or you can park just up the road a little more near to pump gym. The best place to park is on the high street just along from our building, to do so instead of turning right keep going straight on over the mini roundabout where there is a one way system going left and you follow it left then straight right towards hitchin, following the road back round to the end of the high street, come back down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

DRIVING FROM NORTH DIRECTION - coming from hitchin, baldock etc come down the high street you will see ask italian restaurant and digital depot on your left and parking outside either is the best place, then walk a few yards down on your left and we're between the chriopractic clinic and the old town bar.

Collect And Return.

We can pickup and deliver back to you at 50p per mile We can collect and return machines locally or from further afield (subject to availability).

We charge a travel fee of 50p per mile for car journeys, charged in both directions as a journey is.

If upon arriving to collect your machine and you have changed your mind etc without cancelling before we leave you will be charged a fee of £40.00 plus travel.

This maybe a much slower process than if you bring your machine to us directly due to commitments with existing customers so we prefer for you to bring your machine straight to our office and collect yourself.

Billing & Payment.

Once all work is completed we will email a printable invoice to you which is your bill.

All invoices are due for immediate payment as in any normal shop You have to pay before you walk away, we don't provide any credit options.

We accept payment by direct transfer or account to account transfer via your banks internet banking service, we only want the instant transfer free payments, if you pay by BACs transfer on the 3 day thing you'll need to wait 3 days to collect when your payment is in our account.

We will accept payment in cash. There is an additional surcharge of £2.50 per £100.00 if you pay by cash.

We do not accept credit cards.

We do not accept debit cards.

We do not accept cheques.

We do not accept cash paid in over the counter in branch unless pre arranged and there is a surcharge of £2.50 per £100.00.

We are legally entitled to retain your property until you have paid.